Solutions / 02
Web, e-commerce and booking
We design and build websites, portals, e-commerce platforms and online booking systems: hosting, updates and maintenance.
The problem
Orders and bookings that look after themselves.
A shop wired into the warehouse, online booking open around the clock, a calendar that updates itself. Less manual data entry, fewer lost requests.
Examples
See the result before you decide.
Six kinds of work fall under this service, each one drawn in detail. You do not have to imagine what it will look like: you can see it below.
E-commerce
The online shop wired into the warehouse
Catalogue, pricing and stock come from the back office rather than from a second set of records kept by hand. Payment, document and shipment all start from the same order.
- Payments and refunds
- Per-customer pricing
- Tracked shipping
Site and SEO
The site that has to be found and has to convert
A page that opens in under a second on a phone, written for the searches that bring customers rather than to please a score. One action, repeated where it belongs.
- Performance measured
- Written for search
- Two languages
Booking
The diary that fills itself
Real availability per person, room or piece of equipment, a deposit on confirmation and an automatic reminder. A cancellation frees the slot without anybody touching anything.
- A diary per resource
- Deposits online
- Reminders and cancellations
Private area
The part of the site you sign in to
Above the public pages, an area for registered customers: orders, documents, renewals and subscriptions, in the same design as the rest of the site and behind a single login.
- Registration and logins
- Order history
- Renewals and subscriptions
Shop app
The same shop, as an application
For people who buy often, an icon on the phone beats an address to remember: catalogue and orders already inside, payment in two taps, and a notification when the parcel leaves.
- On both stores
- Push notifications
- Payment in two taps
Site assistant
Who answers when the office is closed
Questions arriving from the site are answered straight away, out of your own pages and documents. When a person is needed, the conversation lands in the inbox already summarised.
- Answers from your own copy
- Handover to a person
- Nights and weekends
What we build
Corporate sites and portals
A fast, accessible, indexable company presence with a content panel the office can use without calling us first.
Online retail
Catalogue, variants, tiered price lists, payments, shipping and returns. On an established platform or fully custom, depending on how unusual your way of selling is.
Online booking
Calendars with rules per resource, person, service and duration, upfront payments, cancellation policies and automated reminders. The complexity nearly always lives in the exceptions.
Customer areas
Dedicated access for clients, resellers and suppliers: personalised price lists, order history, documents, quick reordering.
Hosting and maintenance
Infrastructure, certificates, backups, monitoring and updates, with response times agreed in writing. No renewal date to remember.
Communication and campaigns
Content, social and advertising alongside the projects we build ourselves, once the product is ready and needs telling.
What we deliver
We deliver a site designed first in its content structure and then in its appearance, checked on real devices. The technical side of search ranking is included: structure, performance, readable addresses, structured data.
Notices, consent collection and cookie handling come set up to the law, along with hosting already configured and training on the content panel.
What is included
What comes with the work, and is not billed separately.
Software does not end on the day it is handed over. These are the terms we work under on every project, written down before signing rather than treated as an extra to quote for six months later.
6 months of support included
On every project we deliver, at no extra cost.
6 months of support included
Every project we deliver comes with six months of support in the price: defect fixes, security updates and the small adjustments that only show up once people are using it. It is not a separate retainer to sign.
Privacy and GDPR, in writing
Roles, responsibilities and data processing, defined
When a project involves processing personal data, we define the roles and responsibilities of each party and put the necessary agreements in writing. If LivenBit processes data on the client's behalf, we draw up the agreements the GDPR provides for and identify the relevant security measures. Any impact assessment is carried out when the nature and the risks of the processing call for one.
Protected data, European infrastructure
Encryption in transit and at rest, where provided
We protect communications with encrypted connections and take appropriate measures to protect stored data. For projects hosted on our European infrastructure, we check where the services used are located and the terms of the suppliers involved. The measures applied are set according to the project and the risks it has to be protected from.
Least access, and it is logged
Roles, permissions and a second factor on anything that touches your systems. Every access is named and recorded, and when the project closes our credentials are revoked: it is a line on the handover checklist.
Backups that are tested, not just taken
Backup copies and periodic restore tests
For the systems covered by the service, we provide backups with a set frequency and retention period. Copies are protected according to the risk and, where the management plan provides for it, kept on a separate environment. We check periodically that they can be restored, to reduce the risk of a backup turning out to be unusable just when it is needed.
Your data stays yours
Your business's data stays yours. We provide ways to export and hand over the project's data in usable formats, in line with the characteristics of the software and the contractual agreements. The terms of access to the source code, the materials and the infrastructure are clearly set out, with no surprises when the time comes to move to another supplier.
Related services
Get started
Is there something in your processes worth automating?
Describe the situation in a few lines. We come back with an assessment of feasibility, timing and the order of magnitude of the cost.