Solutions / 03
AI and automation
Answering the same questions, copying data from one system to another, forwarding requests, remembering deadlines. We put AI to work on those steps and connect the systems the company already runs.
The problem
Every company has a point where a piece of data passes from one system to another by way of a person. The management system cannot see the website's sales, accounts are waiting on a file, the phone rings with nobody to answer it. Every missed call is a customer who goes elsewhere.
Examples
No need to imagine it. You can see it here.
Six concrete scenarios to see straight away what shape your project could take. If yours resembles one of them, we already have the groundwork to build on.
Assistant
The assistant that answers out of your own documents
Specifications, manuals and internal procedures become one thing you can ask questions of in plain language. Every answer cites where it came from, and when it does not know it says so instead of inventing it.
- Answers with sources
- Your data only
- Permissions per department
Documents
Invoices and delivery notes nobody retypes
The document arrives by email or from the scanner and comes out already filled in: supplier, number, net amount, lines. Whatever the model is unsure of stays flagged, and a person confirms it.
- Reads PDFs and scans
- A human where it matters
- Posted to the back office
Automations
The steps nobody should still be doing by hand
One event starts a chain: one programme tells the next, the document is generated, the message goes out. Every run is on the record, and when something breaks we are the ones who find out.
- Programmes joined up
- A log of every run
- Automatic retries
Incoming enquiries
Enquiries read and sorted the moment they arrive
Every enquiry that comes in is summarised, classified and placed in the right column with the priority it deserves. Whoever answers reads three lines instead of six emails.
- Automatic summary
- Priority and assignment
- A drafted reply
Voice agent
The phone that somebody always answers
Callers speak normally and the appointment ends up in the diary, with the deposit and the reminder behind it. At nine in the evening and on a Saturday morning, when there is nobody in the office.
- Answers at any hour
- Books into the diary
- Hands over when needed
Forecasting
The figures you already have, read forwards
On the data already in the back office, the model estimates consumption, stock and delays, and flags whatever departs from how things have gone until now. Not prophecies: a short list of things to look at today.
- Consumption and stock forecasts
- Anomalies flagged
- On your own history
Where it applies
The calls nobody needs to take by hand any more.
The same system changes job depending on what you ask of it.
Booking, moving and cancelling appointments
Opening a support request
Saying where an order has got to
Taking the details of a new enquiry
Answering at night and on closing days
Holding up when twenty calls arrive at once
Calling back whoever found the line engaged
Passing the conversation to the right person
What we build
Voice assistants
They answer the phone, understand natural language, handle recurring requests, book appointments and hand the conversation to a person when it is needed.
Virtual assistants
On the site, on messaging or inside internal applications, anchored to your documents and your data, with every answer traceable to the source it came from.
Automated document reading
Quotes, invoices, orders, contracts and forms read and classified, with the fields extracted and posted into the management system.
Connections between systems
Management system, online shop, accounting, CRM, warehouse, couriers, e-invoicing, bank. Data is entered once and arrives where it is needed.
Jobs that start themselves
Overnight syncs, scheduled extracts, reordering below a threshold, generated documents, deadline reminders. Things that work today because somebody remembers to do them.
Checks and alerts
Rules that watch the data and speak up when something is off: an order stalled too long, a price out of range, a sync that did not complete.
System integration & API
Connected to what you already run.
We do not replace the tools that work: we get them talking. Payments, app stores, messaging, cloud, accounting and language models hook into your software through their official interfaces. These are the services we touch most often.
- Stripe
- PayPal
- Google Cloud
- Firebase
- Supabase
- Netlify
- App Store
- Google Play
- Meta
- Slack
- Anthropic
- n8n
- Notion
- GitHub
- Java
- Your own system
Not on the list? If it exposes an API, or even just a scheduled export, it connects all the same. Ask us whether it can be done
The trademarks shown belong to their respective owners and appear here only to indicate the services the software we build integrates with.
What we deliver
We start from a map of the manual steps and what they really cost. We build a working prototype on your data, then deliver watched connections, rules for handing over to an operator and a panel for following volumes, outcomes and costs.
What is included
What comes with the work, and is not billed separately.
Software does not end on the day it is handed over. These are the terms we work under on every project, written down before signing rather than treated as an extra to quote for six months later.
6 months of support included
On every project we deliver, at no extra cost.
6 months of support included
Every project we deliver comes with six months of support in the price: defect fixes, security updates and the small adjustments that only show up once people are using it. It is not a separate retainer to sign.
Privacy and GDPR, in writing
Roles, responsibilities and data processing, defined
When a project involves processing personal data, we define the roles and responsibilities of each party and put the necessary agreements in writing. If LivenBit processes data on the client's behalf, we draw up the agreements the GDPR provides for and identify the relevant security measures. Any impact assessment is carried out when the nature and the risks of the processing call for one.
Protected data, European infrastructure
Encryption in transit and at rest, where provided
We protect communications with encrypted connections and take appropriate measures to protect stored data. For projects hosted on our European infrastructure, we check where the services used are located and the terms of the suppliers involved. The measures applied are set according to the project and the risks it has to be protected from.
Least access, and it is logged
Roles, permissions and a second factor on anything that touches your systems. Every access is named and recorded, and when the project closes our credentials are revoked: it is a line on the handover checklist.
Backups that are tested, not just taken
Backup copies and periodic restore tests
For the systems covered by the service, we provide backups with a set frequency and retention period. Copies are protected according to the risk and, where the management plan provides for it, kept on a separate environment. We check periodically that they can be restored, to reduce the risk of a backup turning out to be unusable just when it is needed.
Your data stays yours
Your business's data stays yours. We provide ways to export and hand over the project's data in usable formats, in line with the characteristics of the software and the contractual agreements. The terms of access to the source code, the materials and the infrastructure are clearly set out, with no surprises when the time comes to move to another supplier.
Related services
Get started
Is there something in your processes worth automating?
Describe the situation in a few lines. We come back with an assessment of feasibility, timing and the order of magnitude of the cost.