Solutions / 01
Custom software
We design and build custom software for your company: orders, stock, production tracking, staff, customer and supplier portals.
The problem
Parallel spreadsheets, double data entry, numbers nobody can rely on: that is the hidden price of software chosen off the shelf.
We start from your processes, not from a catalogue of features. We build only what you need, integrated with the tools you already use.
Examples
Your project is not a one-off.
We have mapped six kinds of work that fall under this service. If yours resembles one of them, we do not start again from the basics: we start from a solution that has already been thought through.
Back office
The screen the company is actually run from
Open orders, production progress and stock on one screen, updated while people work. Every figure is clickable and leads to the row that produced it.
- Figures in real time
- Roles and permissions
- Accounting exports
Deals and clients
Deals, from the enquiry to the signature
Every enquiry enters a column and moves to the right. Who owns it, where it has got to and what it is worth read at a glance, and none of them sit still without somebody noticing.
- Quotes in one click
- Automatic chasers
- History per client
Client portal
The private area for clients and suppliers
Documents, progress and deadlines, consultable without ringing the office. Each account sees only its own rows, and every sign-in is on the record.
- Separate logins
- Downloadable documents
- Email notifications
Field app
The application for people who work away from a desk
Job sheets, readings and signatures captured on a phone, including where there is no signal. When the line comes back it reconciles on its own, so nobody retypes in the evening what they already did that morning.
- Works offline
- Signed on site
- Barcode scanning
Integrations
The back office talking to everything else
Accounting, the online shop, the couriers and the spreadsheets all stay where they are and start exchanging data on their own. Nobody exports a CSV in the evening to import it again in the morning.
- Automatic exchanges
- A log of every handover
- Retries on failure
Ordering portal
The ordering portal for agents and resellers
The catalogue at the right price for each account, orders placed by the customer rather than by whoever answers the phone, and delivery states you can look up instead of ring up about.
- Pricing per reseller
- Orders without phone calls
- Delivery states
What we build
Custom business systems
Records, quotes, orders, stock, production, staff, invoicing, reporting. We build the modules you use and leave the rest out.
SaaS platforms
If software is your product: architecture that holds many customers on one installation, subscriptions, self-service activation for new users, recurring billing.
Customer and supplier portals
Dedicated access with personalised price lists, order history, documents and quick reordering. The things that go through phone calls and attachments today.
Migration from existing systems
We recover and clean up data from the old system, from spreadsheets and from historical archives. The switchover is planned so the business does not stop.
Reporting and dashboards
Live indicators instead of a monthly summary assembled by hand, with a different view per role.
What we deliver
The project starts from an analysis document with scope, priorities and estimate, which stays the reference point for the whole build. From there we deliver an application you open in a browser and can use on a tablet, with users, roles and permissions already mapped onto who is actually responsible for what.
You reach launch with a separate test environment, training for the people who will use the tool, and technical documentation.
What is included
What comes with the work, and is not billed separately.
Software does not end on the day it is handed over. These are the terms we work under on every project, written down before signing rather than treated as an extra to quote for six months later.
6 months of support included
On every project we deliver, at no extra cost.
6 months of support included
Every project we deliver comes with six months of support in the price: defect fixes, security updates and the small adjustments that only show up once people are using it. It is not a separate retainer to sign.
Privacy and GDPR, in writing
Roles, responsibilities and data processing, defined
When a project involves processing personal data, we define the roles and responsibilities of each party and put the necessary agreements in writing. If LivenBit processes data on the client's behalf, we draw up the agreements the GDPR provides for and identify the relevant security measures. Any impact assessment is carried out when the nature and the risks of the processing call for one.
Protected data, European infrastructure
Encryption in transit and at rest, where provided
We protect communications with encrypted connections and take appropriate measures to protect stored data. For projects hosted on our European infrastructure, we check where the services used are located and the terms of the suppliers involved. The measures applied are set according to the project and the risks it has to be protected from.
Least access, and it is logged
Roles, permissions and a second factor on anything that touches your systems. Every access is named and recorded, and when the project closes our credentials are revoked: it is a line on the handover checklist.
Backups that are tested, not just taken
Backup copies and periodic restore tests
For the systems covered by the service, we provide backups with a set frequency and retention period. Copies are protected according to the risk and, where the management plan provides for it, kept on a separate environment. We check periodically that they can be restored, to reduce the risk of a backup turning out to be unusable just when it is needed.
Your data stays yours
Your business's data stays yours. We provide ways to export and hand over the project's data in usable formats, in line with the characteristics of the software and the contractual agreements. The terms of access to the source code, the materials and the infrastructure are clearly set out, with no surprises when the time comes to move to another supplier.
Related services
Get started
Is there something in your processes worth automating?
Describe the situation in a few lines. We come back with an assessment of feasibility, timing and the order of magnitude of the cost.